Help Center
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Everything you need to know about booking, playing, and navigating Putter Sim Lounge — all in one place.
Browse by Topic
Getting Started
6 articles
Building Access & Entry
3 articles
Booking Management
5 articles
Facility Rules & Etiquette
8 articles
Playing Golf
10 articles
Troubleshooting — Simulator
11 articles
SimLock
3 articles
Legal & Policies
7 articles
End of Session
3 articles
FAQ
4 articles
Emergency & Incident
4 articles
Every Guide
All 64 guides, in the order you would meet them — getting in the door first, troubleshooting later.
Troubleshooting — Simulator
- HELP: Monitor Isn’t Reading Shots
- HELP: Distances Seem Inaccurate
- HELP: Stuck on Previous Player’s Round
- HELP: Stuck on Loading Screen
- HELP: Software Froze or Crashed
- HELP: Screen/Projector is Off
- HELP: There is No Sound
- HELP: License Validation Error
- HELP: Computer Won’t Wake Up
- Connecting to Facility Wi-Fi
- Connecting to Bluetooth Speaker
Common Issues
Need Help Right Now?
Can't Get Inside?
Verify your booking time, check Bluetooth, and try the Mobile Button method. Read guide →
Monitor Not Reading?
Check ball placement, use a clean ball, and look for the green LED. Read guide →
Software Frozen?
Press Alt+F4, or use Task Manager. Hard reboot as last resort. Read guide →
Still need help?
Contact Support
For urgent technical or facility issues, our team is available to help remotely.
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