If you’re standing outside Putter Sim Lounge and can’t get the door to unlock, run through these checks before calling support.
1. Did You Get the Text?
AlbaPlay texts you a door-access link about an hour before your booking. Check your messages — including any spam/blocked folder — for a recent text from AlbaPlay. The same link is in your booking confirmation email, and it’s what gets you through the door.
2. Are You Using the Right Link?
Make sure you’ve opened the door-access link for this booking, from the latest text or your confirmation email, then try it again.
3. Verify Your Booking Time
The link only works during your booking window: from 15 minutes before your booking until 15 minutes after it ends. If your session is at 8:00 PM, the link won’t work at 6:00 PM. Check your booking confirmation email or your AlbaPlay account to confirm the exact time.
4. Check Your Booking Confirmation
Make sure your booking is confirmed and paid. If your payment didn’t process or the booking is in a pending state, your access may not be active. Log in to your AlbaPlay account to verify.
5. Check Your Waiver
If this is your first visit, confirm you’ve completed the digital liability waiver. Access may be restricted until the waiver is signed.
Still Can’t Get In?
Call or text us at 289-536-7089 — our automated assistant answers right away, and anything it can’t handle goes straight to the team. We’ll get you in as quickly as possible.
