Section 3

Booking Management

Manage your bookings with confidence. Modify, cancel, extend sessions, and understand how gift cards, discount codes, and value cards work.

3.0
How to Modify or Cancel a Booking
Rescheduling steps, cancellation policies, and refund rules.
AlbaPlayHow-To Guide
3.1
How to Extend Your Session
Purchasing additional time via mobile or SimLock screen if the next slot is open.
AlbaPlayHow-To Guide
3.2
How Gift Cards Work
Purchasing, redeeming, and checking balances.
AlbaPlayReference
3.3
How Discount Codes Work
Instructions for entering promotional codes at checkout.
AlbaPlayHow-To Guide
3.4
How Value Cards / Prepaid Credits Work
Buying bundles, applying balances, and expiration rules.
AlbaPlayReference
3.5
Booking Confirmation & Reminders
Expected email/SMS timeline and troubleshooting missing notifications.
AlbaPlayReference
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