Section 6
Troubleshooting — Simulator
Quick fixes for common simulator issues — from launch monitors not reading shots to frozen software and display problems.
6.0
HELP: Monitor Isn't Reading Shots
Check ball placement, clean ball, remove reflections, check LED status.
6.1
HELP: Distances Seem Inaccurate
Verify club selection, check for indoor swing syndrome, ensure proper lighting.
6.2
HELP: Stuck on Previous Player's Round
How to save the abandoned session and start a new profile.
6.3
HELP: Stuck on Loading Screen
Restart application or restart PC.
6.4
HELP: Software Froze or Crashed
Task Manager close/relaunch, or hard reboot of the PC.
6.5
HELP: Screen/Projector is Off
Check remote, HDMI, PC sleep status, and power strips.
6.6
HELP: There is No Sound
Check Windows volume, FSX settings, Bluetooth pairing, and audio outputs.
6.7
HELP: License Validation Error
Restart software and check internet. Contact support if unresolved.
6.8
HELP: Computer Won't Wake Up
Check power strips, move mouse, press PC power button.
6.9
Connecting to Facility Wi-Fi
Network credentials for cloud apps and phone tools.