If you need help — whether it’s a technical issue, facility problem, or emergency — here’s how to reach us.
Emergency & Technical Support
For urgent issues during your session — equipment malfunctions, access problems, safety concerns, or facility issues — contact us immediately:
- Email: [email protected]
- Phone: 289-536-7089
Response Times
We aim to respond to urgent support requests as quickly as possible. During off-hours, our AI voice assistant may handle your call and route it appropriately.
For Life-Threatening Emergencies
Call 911 first. Then contact us. The facility address for emergency dispatchers is 8201 Weston Road, Unit #2, Woodbridge, ON L4L 0J6.
Non-Urgent Questions
For general questions about bookings, memberships, pricing, or how things work, browse our Support Center or contact us by email. Most questions are answered in our support documents.
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