If something goes wrong during your session — equipment damage, facility issues, safety incidents — use the digital incident report to let us know.
How to Submit
To report an incident, call us at 289-536-7089. Our AI assistant can take the report and gather the details below — or ask to speak with Silvio directly.
What to Include
- Date and time of the incident
- Which bay you were in
- Description of what happened
- Photos of any damage or issues (if applicable)
- Your contact information so we can follow up
Timely reporting helps us fix problems fast, protect future customers, and accurately determine responsibility. We review all incident reports and may cross-reference with video surveillance footage.
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