GeneralLegal / Policy

Damage Accountability Policy

Customer financial responsibility for negligent equipment damage.


Putter Sim Lounge’s equipment is expensive and sensitive. This policy outlines your financial responsibility for damage caused during your session.

Your Responsibility

Customers are financially responsible for any damage to equipment, screens, projectors, launch monitors, turf, mats, or other facility property caused by negligence, misuse, or failure to follow the facility rules.

Common Causes of Damage

  • Using wooden tees (damages the impact screen)
  • Using marked or scuffed golf balls (damages impact screens)
  • Wearing metal spikes (damages turf and mats)
  • Spilling liquids on electronic equipment
  • Swinging clubs outside the designated hitting zone
  • Rough handling of equipment, screens, or projectors

Evidence & Enforcement

The facility is under continuous video surveillance. In the event of damage, video footage will be reviewed to determine responsibility. Charges will be assessed based on repair or replacement costs and applied to the credit card on file.

The best way to avoid damage charges: follow the rules, use the equipment we provide, and treat the facility like you’d want the next person to treat it.